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Safe & Responsible Betting

Responsible Gaming — Keep the Fun Safe at Vellki

Betting isn't just about winning — it's entertainment. Vellki believes every player Responsible GamingBuilding responsible habits keeps betting enjoyable every time. Our tools and support are right here with you.

18+
Age Verification Enforced
24/7
Support Available
6+
Safety Tools
100%
Free Support

What is Responsible Gaming?

Responsible gaming means making sure betting never becomes a problem

Online betting is a popular pastime enjoyed by millions worldwide. But without the right habits in place, it can start to affect your life negatively. At Vellki, Responsible Gaming means betting in a way where you remain in control at all times — financially, mentally, and within your family life.

We believe betting should be a form of entertainment, not a source of income. Never bet money that your household can't afford to lose. Vellki is committed to keeping you informed and giving you the tools to stop whenever you need to.

Online betting on mobile is increasingly popular across Bangladesh. In the rush of daily life, what starts as a bit of excitement can sometimes get out of hand. This page covers everything you need to keep things in check — from Vellki's built-in tools to self-assessment methods.

Keep in mind: Vellki is for users aged 18 and above only. Age verification is our first step — it's there to protect you and your family.

Principles of Responsible Betting

At Vellki Responsible Gaminghas a set of core principles that every user is encouraged to follow:

  • Play for entertainment, not as a source of income. Betting is a game, not a business.
  • Set your budget in advance. Decide how much you'll spend on betting each month and stick to it.
  • Don't try to chase your losses. Chasing losses to "recover" is the biggest mistake you can make.
  • Never bet under the influence. Stay calm and make decisions with a clear head.
  • Spend time with family and friends. Don't let betting get in the way of your relationships.
  • Take regular breaks. Betting non-stop every day isn't healthy.

When Should You Be Concerned?

Watch out for these signs that your betting may be getting out of control:

  • Constantly thinking about betting — even during work
  • Betting more after a loss out of frustration or anger
  • Hiding your betting from family or friends
  • Borrowing money or dipping into savings to fund your betting
  • Unable to stop betting even when you try
  • Betting is disrupting your sleep, eating habits, or daily routine

If you notice these signs, don't wait to seek help. At Vellki, we're always here for you.

Vellki's Responsible Gaming Tools

Use our dedicated features to keep your betting experience safe

Set Deposit Limits
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be exceeded — keeping your budget firmly under control.
Session Time Limit
Decide how long you'll play before you start. Once the time is up, Vellki will automatically alert you and give you the option to end your session.
Cooling-Off Period
Take a break from 1 day up to 6 weeks. During this period, you won't be able to log in or place bets. It's one of the most effective ways to clear your head.
Self-Exclusion
For a long-term break, lock your account for anywhere between 6 months and 5 years. During this period, you won't receive any marketing messages either.
Loss Limit Setting
Once you reach a set loss threshold, betting will automatically stop. This limit directly helps protect you from further financial harm.
Reality Check Notifications
At set intervals, a pop-up notification shows your total session time and a summary of your activity — helping you stay grounded in reality.

How to Activate Safety Tools

Vellki's Responsible Gaming Activating the tools is straightforward. Just a few simple steps and your betting experience will be a safer one.

The tools can be activated at any time. Some settings — such as lowering your deposit limit — take effect immediately, while increasing them requires a waiting period of a few days.

Account Settings
Log in and go to the "Responsible Gaming" tab under "My Account".
Customize Your Limits
Set separate limits for deposits, losses, and session time.
Confirm
Changes take effect immediately once saved.
Contact Support
If Things Go Wrong support@vellki.appto write to us.

Self-Exclusion Process — Step by Step

  • Log In to Your Account Log in to the Vellki app or website with your username and password.
  • Go to the "Responsible Gaming" menu Click the profile icon and select the "Responsible Gaming" option.
  • Select "Self-Exclusion" Choose a duration that works for you — 6 months, 1 year, 3 years, or 5 years.
  • Verify with OTP An OTP will be sent to your registered mobile number for verification.
  • Process Complete Once self-exclusion is active, a confirmation will be sent to your email. You won't be able to access your account until the set period has ended.
  • Support team available Even during your self-exclusion period, our support team is available to answer any questions you may have.

Check Yourself

Answer the questions below honestly — this is for you, not for anyone to judge

FAQ

The most frequently asked questions about responsible gaming

Yes, all of Vellki's responsible gaming tools are completely free. Deposit limits, session timers, cooling-off periods, self-exclusion — every feature is available to all registered users at no extra charge.

Yes. Any balance in your account at the time of activating self-exclusion can be withdrawn. Contact our support team and they'll help you complete the process. No new deposits can be made during the self-exclusion period.

Lowering your deposit limit takes effect immediately. However, increasing your limit requires a 7-day waiting period after the request is submitted. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

Start with empathy — avoid being critical. Let Vellki's support team know, and we can help activate additional protections on the person's account. For professional guidance, reach out to a mental health specialist.

Vellki verifies your date of birth at registration, and identity verification through KYC is mandatory. Suspicious accounts are automatically flagged for review. Parents can also use device-level app locks or filtering software to protect their children.

You can enable Reality Check reminders at set intervals — such as every 30 minutes, 1 hour, or 2 hours. Each check shows your total play time and a summary of your session's wins and losses, helping you make more informed decisions.

Support & Contact

You don't have to face it alone — our team and specialists are here to support you

Vellki Support
Bengali-language support available 24 hours a day, 7 days a week. Our dedicated team is ready to help with any responsible gaming concerns.
support@vellki.app
Live Chat Support
Chat with us directly via live chat on the app or website. Responsible gaming queries are always given priority.
Start Chat
Professional Counselling
Betting addiction is a mental health condition. Seeking help from a professional psychologist or counsellor is not a sign of weakness — it takes real courage.
National Mental Health Helpline: 16789

National Mental Health Helpline: 16789 (Bangladesh Government) — free and confidential.

Vellki Responsible Gaming Team: support@vellki.app — responses within 24 hours.

Responsible Betting Platform

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Every betting experience on Vellki should be enjoyable. Play safely with our tools and support team — get started today.

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